The importance of Near Miss Reporting when managing allergens
Time: 12.00 PM - 1.00 PM
During the masterclass, Caroline Benjamin, Food Allergy Aware Ltd, will cover Near Miss Reporting and root cause analysis to prevent a fatal or serious incident from occurring in your business . The talk will include case studies to highlight the importance of gateways and allergen management policies and procedures. This session will teach you the importance of reporting and how it can save lives.
About the speaker
Caroline founded Food Allergy Aware Ltd in 2013 to enable the food service business to understand and embrace the Food Hypersensitive (FHS) customer. In 2019, Caroline won the SOFHT ‘Company of the Year Award’. She worked with colleague Sally Trice to develop the resources for the RSPH level 2 Food Allergen Management Training. Alongside this, she has developed bespoke in-house workshops for her clients which fit their operations.
Caroline is currently working with Jacqui McPeake on the Near Miss Reporting Campaign., they formed Hospitality Allergen Support UK, to highlight the importance of managing hazards and risks.
About the company
Caroline founded Food Allergy Aware Ltd in 2013 to enable the food service business to understand and embrace the Food Hypersensitive (FHS) customer. They develop solutions to give businesses the tools, knowledge and expertise to not only manage allergen processes and the labelling regulations, but to take it to the next level and offer a positive customer journey for the FHS diner. Food Allergy aware provides consultancy, training, onsite allergen audits and mystery dining to the hospitality sector to ensure they have a robust allergen management policy in place.